Enter the following characters of your memorable word
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You have a limited number of attempts to logon before your account becomes locked for security reasons. If you are having problems logging in, you've forgotten your password, or your account has become locked or disabled, please call us on 0800 456 1566 between 8am and 5:30pm Monday to Friday (except Bank Holidays and public holidays as defined in England and Wales). You will need to supply the answers to your agreed security questions.
Your username will have been sent to you in an email when you registered.
Your password will have a minimum of 8 and a maximum of 25 characters and include at least three of the following: upper case letters, lower case letters, numbers or special characters.
Your memorable word will have a minimum of 8 and a maximum of 12 characters and will contain only characters and numbers. Memorable words are not case sensitive